1 Show 管理科学课后习题 Chapter 1 [d] 1. The process of management involves the functions of planning, ______ lending, and controlling. (a) accounting (b) creating (c) innovating (d) organizing [c] 2. An effective manager achieves both high-performance results and high levels of _______ among people doing the required work. (a) turnover (b) effectiveness (c) satisfaction (d) stress [a] 3. Performance efficiency is a measure of the _________ associated with task accomplishment. (a) resource costs (b) goal specificity (c) product quality (d) product quantity [b] 4. The requirement that a manager answer to a higher-level boss for results achieved by a work team is called _______. (a) dependency (b) accountability (c) authority (d) empowerment [a] 5. Productivity is a measure of the quantity and _______ of work produced, with resource utilization into account. (a) quality (b) cost (c) timeliness (d) value [a] 6. ________ managers pay special attention to the external environment looking for problems and opportunities and finding ways to deal with them, (a) T op (b) Middle (c) Lower (d) First-line [c] 7. The accounting manager for a local newspaper would be considered a _______ manager, whereas the editorial manager would be considered a ________ manager. (a) general, functional (b) middle, top (c) staff, line (d) senior, junior [a] 8. When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of ________. (a) planning (b) delegating (c) controlling (d) supervising [b] 9. The process of building and maintaining good working relationship with others who may help implement a manager ’ s work agendas is called ________. (a) governance (b) networking (c) authority (d) entrepreneurship [b] 10. In Katz ’ s framework top managers tend to rely more on their _______ skills than do first-line managers. (a) human (b) conceptual (c) decision (d) technical [c] 11. The research of Mintzberg and others concludes that managers ________. (a) work at a leisurely pace (b) have blocks of private time for planning (c) always live focusNode Didn't know it? Knew it? Embed Code - If you would like this activity on
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Which set of managers tend to rely on conceptual skills the most?Of the three types, top managers rely most on conceptual skills, since they must make business decisions.
Which type of manager relies mostly on human relations skills?Compared to other management levels, middle-level managers require the most human skills mainly because they relate with the most people at different levels.
What is a characteristic of firstA first-line manager needs excellent communication skills. They explain the company's goals in terms that their team can understand and relate to. First-line managers also break down complex schedules or detailed instructions into information that their team can apply to day-to-day operations.
Which of the following are top managers responsible for in an organization?Top management is responsible for establishing policies, guidelines and strategic objectives, as well as for providing leadership and direction for quality management within the organization. It should also establish those responsible and hold them accountable for a wide variety of management system processes.
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