Chapter 01 Test Bank KEY Show
Feedback: A supervisor is a manager at the first level of management, which means the
employees Feedback: The Taft-Hartley Act states that a supervisor is "any individual having
authority, in the interest of Feedback: A supervisor is a manager at the first level of management. This means the
employees who AACSB: Analytic Difficulty: 2 Medium Feedback: Managing at the supervisory level means ensuring that the employees in a particular department Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A Bloom's: Remember Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic
needs of any B. Henri Fayol Accessibility: Keyboard Navigation Feedback: Henri Fayol, a French industrialist, is often regarded as the pioneer of administrative theory. Feedback: Frederick W. Taylor (1856–1915) is often referred to as the "father of scientific management." Accessibility: Keyboard Navigation Feedback: According to Maslow’s hierarchy of needs,
self-actualization includes an attitude of acceptance, Feedback: Abraham Maslow (1908–1970), a pioneering psychologist who is perhaps the
best-known hierarchical pattern. Based upon Maslow’s findings, supervisors must help workers to satisfy their personal B. work with other departments to collaborate
tasks. Feedback: Because they deal directly with employees and have knowledge
about an organization’s Feedback: Technical skills are the specialized knowledge and expertise used to carry out particular B. process skills. Feedback: Conceptual skills involve the ability to see the relationship of the parts to the whole and to
one Accessibility:
Keyboard Navigation Feedback: Technical skills are the specialized knowledge and expertise used to carry out particular techniques or procedures. Mary knows procedures and techniques of sewing. Feedback: For a supervisor, conceptual skills include recognizing how a department’s work helps an entire Feedback: Top managers tend to rely more on decision-making skills simply because they tend to make more complex decisions. Decision-making skills involve the ability to analyze information and reach good Feedback: Conceptual skills involve the ability to see the relationship of the parts to the whole and to one 19. In the context of important managerial skills, analyzing information about events, trends, and changes Learning
Objective: 01-03: Describe the basic types of supervisory skills. Feedback: External monitoring means analyzing information about events, trends, and changes in the Feedback: Monitoring operations primarily involves checking on the progress and quality of the work and Bloom's: Remember Feedback: Consulting primarily involves checking with people before making decisions that affect them, Difficulty: 1 Easy Feedback: Supporting means being considerate, showing sympathy and support when someone is upset or D. recognizing Feedback: Recognizing involves providing praise and recognition for effective performance,
significant Feedback: In the context of important managerial skills, developing involves providing coaching and C. supporting Feedback: In the context of skills of successful managers, empowering involves allowing 26. In the context of skills of successful managers, presenting an appealing description of desirable Feedback: In the context of skills of successful managers, envisioning change involves presenting an with enthusiasm and conviction. Feedback: In the context of skills of successful managers, making sacrifices to
encourage and promote Feedback: In the context of skills of successful managers, encouraging innovative thinking involves challenging people to question their assumptions about the work and consider better ways of doing it . Feedback: Task-related activities are efforts to carry out critical management-related duties, such as Feedback: People-related activities involve efforts to manage people, such as by providing support and encouragement, recognizing contributions, developing employees’ skills, and empowering employees to Feedback: Change-related activities involves effots to modify components of the organization, such as Feedback: Human relations skills are the skills required to work effectively with other people. These skills D.
Monitoring operations Feedback: Clarifying roles involve assigning tasks and explaining job responsibilities, task objectives, and Difficulty: 1 Easy Feedback:
Short-term planning involves determining how to use personnel and other resources to Feedback: In this scenario, Mark primarily used people-related activities to implement the new processes inconvenience caused. This calms the customer down. In the context of supervisory skills, Ben primarily Accessibility: Keyboard Navigation Feedback: Ben used human relations skills to communicate effectively and understand the customer. Feedback:
The developing skills of a manager involve providing coaching and advice, providing Feedback: Ray is primarily utilizing consulting skills in this scenario. Consulting skills require
checking Difficulty: 2 Medium Feedback: Supervisors with good conceptual skills have the ability to see the relationship of the parts to the work helps an entire organization achieve its goals and
how the work of various employees affects the Feedback: Technical skills are required the most by supervisors because their work requires them to B. external monitoring Feedback: Michelle is primarily engaged in external monitoring. The external monitoring
skill involves Feedback: By teaching Steven how to deal with a difficult customer on his own, Elizabeth is developing providing opportunities for skill development, and helping people learn how to improve their skills. B. supervisors are expected to deal with technical work only. Feedback: Supervisors rely more on technical skills than do higher-level managers because employees who Feedback: Subtle forms of discrimination exist in every workplace. This can include conscious or Feedback: Subtle forms of discrimination persist in every workplace, and everybody holds some Bloom's: Understand Learning Objective: 01-04: Describe how the growing diversity of the workforce affects the supervisor’s role. Feedback: In this scenario, Chang must question negative stereotypes regarding Emily and ask the Feedback: In this scenario, Lorenzo
is primarily engaged in the function of controlling. When something 48. Deciding on a department’s goals and how to meet them most accurately describes the function of: Feedback: A supervisor’s job includes determining a department’s goals and the ways to meet them. This is Feedback: Christie was engaged in the function of planning. The planning function involves determining a a department can contribute to achieving an organization’s goals. This includes planning how much money Feedback: Organizing involves setting up a group, allocating resources, and assigning work to achieve Bloom's: Remember Feedback: In the context of supervisory functions, the staffing function involves identifying, hiring, and Feedback: The supervisor is responsible for letting employees know what is expected of them and inspiring C. Staffing D. Controlling Feedback: Even if a supervisor has the clearest and most inspired vision of how a department and
its Feedback: A supervisor needs to know what is happening in a department. When something goes wrong, the surplus and found that she had approved a bulk purchase of supplies to take advantage of a volume Feedback: Sandra is primarily engaged in controlling. When something goes wrong,
a supervisor must find Bloom's:
Remember Learning Objective: 01-05: Identify the general functions of a supervisor. Feedback: In the context of management functions, higher-level managers are responsible for setting the Feedback: Typically, supervisors spend most of their time leading and controlling, because they work Topic: Becoming a Supervisor Feedback:
Most supervisors start out working in a department they now supervise. Because technical skills Feedback: Organizing draws heavily on a supervisor’s conceptual skills, but leading requires good human C. staffing Bloom's: Apply Feedback: In this scenario, Abigail is mainly performing
the staffing function. A supervisor needs qualified Feedback: This new task will draw heavily on Bilal’s conceptual skills. Organizing draws heavily on a AACSB:
Analytic Feedback: Supervisors work directly with the employees who produce or sell a product or providing Feedback: Prof. Ranjan was discussing the controlling function. An aspect of controlling relates back to C. projecting future trends of a company. Feedback: It is the responsibility of a supervisor to provide an opportunity for employees to evaluate him Feedback:
One of the responsibilities of supervisors is to keep their staff informed and up to date. Accessibility: Keyboard Navigation Feedback: Accountability refers to the practice of imposing penalties for failing to carry out Feedback: Supervisors are expected to serve as a kind of linchpin, or bridge, between employees and D. train her subordinates. Feedback: Keeping staff informed and up to date is one of the responsibilities of a supervisor. Sarah failed Feedback: One of the important responsibilities of a supervisor is to be able to perform the duties of the B. associate with top-level managers to learn how to acquire power. Feedback: To acquire power upon assuming the job of supervisor, it may help to have the new supervisor’s C. fairness Feedback:
Bill is exercising the accountability trait of a supervisor. Accountability refers to the practice of for meeting responsibilities. Feedback: A new supervisor can learn about management and supervision through books and observation. Feedback: Authority is the right to do certain things. 74. _____ means
the ability to do certain things. Feedback: Power means the ability to do certain things. speaking with her less frequently and was also less friendly than she was before. In the context of a new Topic: Becoming a Supervisor Feedback: The given scenario exemplifies changed work relationships. A supervisor may learn that one or Feedback: Bob should focus on preparing for the job. One way to combat the anxiety is to prepare for the Bloom's: Remember Feedback: To get to
know employees, a supervisor can talk to his or her own manager and read C. Neglect Dexter’s feelings and perform his job with honesty Feedback: Isaac should try to understand Dexter’s perspective and ask for his support in important tasks. A in a department they now supervise. Feedback: Most supervisors start out working in a department they now supervise. Because technical skills Feedback: In the scenario, Jinny would be a poor supervisor. Some employees are happier carrying out the D. communication skills. Feedback: Kathleen lacks the ability to delegate. To be successful, supervisors must be able to delegate, A. the ability to delegate. Feedback: In this scenario, Ravi lacked the desire for his job because it was less challenging than he had Feedback: Jane had a negative attitude toward her position, which resulted in poor performance by her C. loyalty. Feedback: In this
scenario, Jonathan lacked the ability to delegate. To be successful, supervisors must be Accessibility: Keyboard Navigation Feedback: A supervisor’s commitment to employees and customers is significant because supervisors
are Feedback: A good supervisor is fair. One of the aspects of being fair is to follow the rules yourself. The B. communication skills. What is the management function of monitoring performance?Control Process
One of the fundamental elements of the control function of management is to monitor progress.
Which management function involves monitoring performance and making needed corrections?Controlling is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
Which management function is involved with monitoring performance?Controlling. The controlling function consists of monitoring performance and progress through project execution and making adjustments as needed.
What is the function of management that involves monitoring and correcting the performance of individuals to ensure that they are all working towards the set goals?Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary.
What is control as a function of management?Control is a function of management which helps to check errors in order to take corrective actions. This is done to minimize deviation from standards and ensure that the stated goals of the organization are achieved in a desired manner.
What are the skills used by managers when performing the four functions of management?The four primary skills and functions of a manager are:. Planning.. Organizing.. Leading.. Controlling.. |
Monitoring performance and making needed corrections is the management function of
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