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Which of the following terms best describes using a voice that varies in pitch and intensity? Free Multiple Choice An important part of telephone courtesy is listening.Which of the following is NOT an appropriate action when listening? Free Multiple Choice Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment? Free Multiple Choice Which of the following best describes the process of communicating in digital form over computer networks? Multiple Choice Which of the following telephone courtesies should be used while on the telephone with a patient? Multiple Choice
Which of the following is NOT a communication problem associated with the elderly? Multiple Choice Which of the following best describes a system that answers the call and provides the caller with a choice of departments or services that can be accessed by pressing a specified number on the touch-tone telephone? Multiple Choice According to telephone courtesies, when is it acceptable to place a patient on hold? Multiple Choice What information is the medical assistant required to obtain on a new patient contacting the office? Multiple Choice Which of the following terms best describes speaking your words clearly and articulating carefully? Multiple Choice Which of the following best describes the purpose of a standard telephone pad for taking messages? Multiple Choice Which of the following is NOT a consideration to use for effective message taking? Multiple Choice For the non-bilingual medical assistant, what technique may help with communication to non-English speaking patients? Multiple Choice Which of the following phone calls should be referred to the provider? Multiple Choice Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks? Multiple Choice In the medical office, which of the following calls would be routed to the clinical medical assistant? Multiple Choice The medical assistant should answer the telephone by the end of which ring in order to create a positive impression to the patient? Multiple Choice When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down? Multiple Choice Which of the following is NOT a function of the FAX machine in a clinic setting? Multiple Choice Which of the following is a way by which first impressions are conveyed? Multiple Choice What term describes speaking your words clearly and articulating carefully?Which of the following terms best describes speaking your words clearly and articulating carefully? Enunciation.
Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment quizlet?What is the definition of screening telephone calls? It is the act of evaluating the urgency of a medical situation and prioritizing the call. When are TTY and TTD devices used in the clinic?
What is used for communicating in digital form over computer networks?VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the internet, including enterprise local area networks or wide area networks. A VoIP service will convert a user's voice from audio signals to digital data, then send that data through the internet.
Which of the following phone calls should be referred to the provider group of answer choices?which of the following phone calls should be referred to the provider? complaints about medical treatment or care.
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Which of the following terms best describes using a voice that varies in pitch and intensity?
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