Which of the following is a type of response to dissatisfaction that is constructive and passive loyalty neglect voice reflect exit?

Abstract

This research offers a new theory predicting the effects of three exchange variables, job satisfaction, investment size, and quality of alternatives, on four general responses to dissatisfaction--exit, voice, loyalty, and neglect. Three studies designed to test model predictions received good support. High satisfaction and investment encouraged voice and loyalty and discouraged exit and neglect. Satisfaction and investment interacted, with variations in investment most strongly promoting voice given high satisfaction. Better alternative encouraged exit and voice and discouraged loyalty. However, there was no link between alternatives and neglect.

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Copyright © 2017 Pearson Education, Inc.

Organizational Behavior, 15e (Robbins/Judge)

Chapter 3 Attitudes and Job Satisfaction

1) ________ refers to evaluative statements or judgments concerning objects, people, or events.

A) Attitude

B) Behavior

C) Appearance

D) Demeanor

E) Performance

Answer: A

Explanation: A) Attitudes are evaluative statements, either favorable or unfavorable, about

objects, people, or events. They reflect how one feels about something.

2) The statement, "A person who eats meat and then fights for animal rights demonstrates double

standards" is an evaluative statement. Such an opinion constitutes the ________ component of an

attitude.

A) cognitive

B) affective

C) reflective

D) behavioral

E) reactive

Answer: A

Explanation: A) The cognitive component of an attitude is a description of, or belief in the way

things are, which is exemplified in the statement, "A person who eats meat and then fights for

animal rights demonstrates double standards."

3) Which of the following statements represents the cognitive component of attitude?

A) I have decided to inform my supervisor that I will be quitting my job.

B) I intend to work during the weekend to meet the month's deadline.

C) I feel upset about having to work during Christmas.

D) It is disappointing to know that I did not get a good evaluation.

E) This job is not giving me an opportunity to explore my skills.

Answer: E

Explanation: E) The cognitive component of an attitude is a description of, or belief in the way

things are, which is exemplified in the statement, "This job is not giving me an opportunity to

explore my skills."

4) Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her

team and often gets the highest number of corporate accounts for the company. However, she

feels that she does not get sufficient credit for her hard work. During lunch, she says to her

colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet,

my manager never acknowledges the kind of effort I put in to get these accounts." Which

component of attitude is being demonstrated by Jones?

A) positive component