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Terms in this set (82)Beiersdorf is working to have their Nivea for Men brand introduced and publicized in America in order to _____. B) have men recognize a problem with respect to facial care What is the first stage of the consumer decision process? B) problem recognition Which of the following statements is FALSE regarding consumer
decisions and the consumer decision process? C) Consumer decisions are rational and functional; otherwise they do not involve decisions per se. Which of the following is a type of consumer decision making discussed in your text? E) a, b, and c Which
of the following is NOT a type of consumer decision making discussed in your text? C) complex decision making The level of concern for, or interest in, the purchase process triggered by the need to consider a particular purchase is
known as _____. C) purchase involvement Blake doesn't much care about cars but is engaging in a substantial amount of information search about cars since he is about to buy a new car. In terms of involvement, Blake is _____. E) low in product involvement; high in purchase involvement Very high levels of purchase involvement tend to produce _____.
A) extended decision making Emma noticed that she was almost out of gas, so she pulled into the nearest gas station and filled up her tank. Emma's decision on which gas to purchase is characterized by _____. B) a low level of purchase involvement Which type of consumer decision making only includes the stages of problem recognition, limited internal information search, purchase, and limited postpurchase behavior? A) nominal decision making Which type of consumer decision making does NOT include alternative evaluation? B) nominal decision making Which type of consumer decision making includes only a limited internal information search and no external search for information? B) nominal decision making Which type of consumer
decision making includes the evaluation of only a few attributes, simple decision rules, and few alternatives? E) limited decision making Which type of consumer decision making involves the evaluation of many attributes and alternatives and employs
complex decision rules? C) extended decision making Which type of decision making process in effect involves no decision per se? B) nominal decision making Nominal decision making is sometimes referred to as _____. A) habitual decision making A completely
nominal decision does not even include consideration of _____. C) the "do not purchase" alternative Nominal decisions can be broken into which two distinct categories? A) brand loyal decisions and repeat purchase decisions Which type of nominal decision is characterized by a fairly high degree of product involvement but a low degree of purchase involvement? D) brand loyal decision Brad was out of soft drinks in his dorm room, so he went to the store and purchased Coke. This is the brand he always buys, and he would not even consider purchasing another brand. Which type of nominal decision does this illustrate? D) brand loyal decision Which type of nominal decision is characterized by a consumer believing that all brands within a given product category are about the same and not attaching much importance to the product category or purchase? B) repeat purchase decision Rita is doing her family's grocery shopping and purchases ice cream. She's purchased Blue Bell ice cream before and purchases it again. She's not committed to this brand; it's just that she and her family like it. Which type of nominal decision is this? D) repeat purchase decision Which type of decision making involves internal and external search, few alternatives, simple decision rules on a few attributes, and little postpurchase evaluation? C) limited decision making Which type of decision making covers the middle ground between nominal and extended decision making? A) limited decision making
Marla is bored with her cell phone. She wants to purchase a new one that has cool ring tones and can take a picture. She's not going to conduct a big search for a new phone as she's just going to consider a few others. Which type of decision making is this? B) limited decision making Which type of decision making involves an extensive internal and external information search followed by a complex evaluation of multiple alternatives and significant postpurchase evaluation? C) extended decision making The Smith's oldest daughter, Olivia, is a senior in high school. She has all "A's" and scored a 34 on the ACT. She is president of the debate team and the national honor society as well as a member of the cheerleading squad. Olivia wants to attend medical school, so both she and her parents are very concerned about which undergraduate school she attends. They have spent countless hours on the Internet examining universities, and they have already visited five campuses. For
Olivia and her parents, which type of decision making does this represent? C) extended decision making _____ is the result of a discrepancy between a desired state and an actual state that is sufficient to arouse and activate the decision process? B) Problem recognition Tess noticed that she was almost out of shampoo. Which stage of the decision process will this observation activate? A) problem recognition A(n) _____ is the way an individual perceives his or her feelings and situation to be at the present time. B) actual state Bessie is at the grocery store and is trying to remember some
of the things she needs to buy. She is in the cleaning products aisle looking at the floor cleaning products. She's pretty sure she has another bottle left at home, so she doesn't purchase another. Bessie's perception of her current situation regarding this product reflects her ____. A) actual state A(n)
_____ is the way an individual wants to feel or be at the present time. B) desired state Candice is on a diet and wants to lose 10 pounds. She wants to be thin right now, which represents her _____. D) desired state Which of the following statements is FALSE regarding problem recognition? B) Only when the desired state is greater than the actual state will a problem exist. Which of the following drives problem recognition? A) the consumer's perception of the actual state The level of one's desire to resolve a particular problem depends on which factors? C) the magnitude of the discrepancy between the desired and actual states and the relative importance of the problem Relative importance of a problem is determined by which of the following? A) how critical the problem is to the maintenance of the consumer's desired lifestyle What are the types of consumer problems? D) active and inactive
Which type of consumer problem is one the consumer is aware of or will become aware of in the normal course of events? C) active Many elderly consumers have problems with arthritis. This painful condition makes it almost impossible for them to open jars or medicine containers because the joints in their fingers are so
stiff. Which type of consumer problem is this? C) active Which type of consumer problem is one on which the consumer is not aware? D) inactive The Martin's home has
potentially unsafe levels of radon, but they have no idea because it is odorless and they have not been feeling any ill effects from it. In fact, several homes have this problem and the owners are not aware of it, and they may never become aware of it unless testing is done. What type of consumer problem is this? D) inactive Which
of the following statements is true regarding active and inactive consumer problems? A) Active problems require the marketer only to convince consumers that its brand is the superior solution. What has research revealed regarding consumers' variety-seeking behavior? D) Consumers are more likely to become bored on sensory attributes such as taste. James likes to eat a strawberry Pop-Tart for breakfast before school. After about two
weeks of this, he starts to get bored with that and switches to waffles. James is displaying which type of behavior? A) variety-seeking Which of the following is a nonmarketing factor affecting problem recognition? E) all of the above Which nonmarketing factor affects a consumer's desired state? A) culture/subculture All EXCEPT which of the following nonmarketing factor affects
consumers' desired state? C) normal depletion Which of the following is a nonmarketing factor affecting consumers' actual state?
C) product/brand performance All EXCEPT which of the following nonmarketing factors affect a consumer's actual state? D) reference group Which of the following is a concern marketing managers have related to problem
recognition? E) all of the above What is the most common approach to discovering consumer problems? B) intuition Rudy is a product category manager for a major consumer packaged goods manufacturer. Part of his job requires that he analyze a given product category and logically determine where improvements could be made. Rudy has determined several consumer problems this way. Which of the following best describes how Rudy uncovers consumer problems? B) intuition Which research technique asks relatively large numbers of individuals about the problems they are facing? A) survey
Which type of research technique gathers 8 to 12 similar individuals (e.g., working mothers) brought together to discuss a particular topic? B) focus group Mickey and his three roommates were asked to participate in a research study. They arrived and were seated in a room with about 8 other guys
their age. Then the researcher started asking them questions about their sporting activities, but he let them talk pretty freely. Mickey and the others participated in which type of research technique? B) focus group The person present during a focus group discussion that keeps the discussion moving and
focused on the topic is called a(n) _____. C) moderator Which of the following is an approach to problem identification? E) all of the above Which approach to problem identification focuses on a particular activity such as lawn maintenance? A) activity analysis Kim was participating in a focus group in which the discussion centered around the participants' problems encountered while
taking care of their hair. Which approach to problem identification is this? A) activity analysis Which approach to problem recognition examines the purchase or use of a particular product or brand? B) product analysis A manufacturer of a digital music player asked several consumers the problems associated with using these types of products. Several consumers said that they had trouble downloading music onto their computers and then onto their music players. Which approach to problem recognition is this marketer using? B) product analysis Which approach to problem recognition starts with a problem and asks respondents to indicate which activities, products, or brands are associated with (or perhaps could eliminate) those problems? C) problem analysis A food manufacturer asked a group of working mothers to think about the problem of serving nutritious meals to their families given their time constraints and to indicate what activities, products, or brands are associated with or perhaps could eliminate those problems. This manufacturer is using which approach to problem recognition? C) problem analysis Which approach to problem recognition attempts to determine human capabilities in areas such as vision, strength, response time, flexibility, and fatigue and the effect on these capabilities of lighting, temperature, and sound? D) human factors research The manager of a bank branch is concerned about the number of mistakes the tellers were making, so he started manipulating different aspects of the environment in the bank to see what effect each has on the tellers' performance. He examined factors such as the lighting, temperature, and the volume of the music playing in
the bank. Which approach to problem recognition is this manager using? D) human factors research Which approach to problem recognition examines emotions associated with certain problems? E) emotion research One retailer asked a group of consumers the types of emotions they experience in both positive and negative retail situations. The purpose of this research was to uncover consumer reactions to various situations so that clerks could be trained to respond appropriately. Which approach to problem recognition is this? E) emotion research Two basic approaches to causing problem recognition are _____. A) generic problem recognition and selective problem recognition Which problem recognition involves a discrepancy that a variety of brands within a product category can reduce? A) generic problem recognition Campbell's soup used several advertising campaigns that stressed the benefits of soup in general. For example, one tagline used was "Soup is good food," and another was "Never underestimate the power of soup." Which type of problem recognition was Campbell's attempting to stimulate? A) generic problem recognition Which condition is appropriate to attempt to influence generic problem recognition? E) all of the above Which of the following is NOT an appropriate condition to attempt to influence generic problem recognition? B) The firm has a small percentage of the market Which problem recognition involves a discrepancy that only one brand can solve? B) selective problem recognition An advertisement for Topol toothpaste, which is targeted at smokers and coffee and wine drinkers, stresses how this is the only brand that can remove the stains associated with these consumption behaviors. Which type of problem recognition is this marketer attempting to stimulate? B) selective problem recognition A firm that introduces a new line of non-fat snack food due to increasing consumer concern with health is _____. B) reacting to problem recognition Effective quality control and distribution and package inserts that assure the consumer of the wisdom of their purchase are attempts at _____. E) suppressing problem recognition Nominal decision making tends to be associated with B) low levels of purchase involvement. Another term for habitual decision making is C) nominal decision making. The motivation to resolve a recognized problem depends on D) b and c The uncontrollable factors that affect problem recognition include all of the following EXCEPT D) sales force efforts. Once a consumer problem is identified, the manager may structure the marketing mix to solve the problem. This can involve E) all of the above Students also viewedMKT351 ch2583 terms DipsyZ Consumer behavior chp 15(exam 2)96 terms zzdepina13 CB CH.1855 terms aahn999 MKTG 3310 // CH 3 Practice Test75 terms dsk0005 Sets found in the same folderChapter 14: Consumer Decision Process And Problem…19 terms TMiller19 Chapter 14: Consumer Decision Process And Problem…26 terms fallon_bauer Chapter 14: Consumer Decision Process and Problem…15 terms acook_5 Chapter 14- Consumer Decision Process and Problem…13 terms pnkle Other sets by this creatorCh212 terms tomhowell14 Finance 327 terms tomhowell14 Ch 1072 terms tomhowell14 INTL Marketing Chapter 1360 terms tomhowell14 Verified questions
applied math Consider the torus of revolution generated by rotating the circle $$ (x-a)^{2}+z^{2}=r^{2}, y=0 $$ about the z axis (a > r > r > 0). The parallels generated by the points (a + r, 0), (a - r, 0),(a, r) are called the maximum parallel, the minimum parallel, and the upper parallel, respectively. Check which of these parallels is a. A geodesic. b. An asymptotic curve. c. A line of curvature. Verified answer
applied math Construct a diffeomorphism between the ellipsoid $$ \frac{x^{2}}{a^{2}}+\frac{y^{2}}{b^{2}}+\frac{z^{2}}{c^{2}}=1 $$ and the sphere $x^{2}+y^{2}+z^{2}=1$. Verified answer
applied math Formulate an IP to solve the Dorian Auto problem for the advertising data that exhibit increasing returns as more ads are placed in a magazine. Verified answer
applied math Assume that n is a positive integer with n > 1 and that all polynomials have integer coefficients. a) Show that if f(x) and g(x) are congruent as polynomials modulo n, thenfor every integer a, f (a)= g(a) (mod n). b) Show that it is not necessarily true that f(x) and g(x) are congruent as polynomials modulo n if f(a) = g(a) (mod n) for every integer a. Verified answer Recommended textbook solutionsNumerical Analysis9th EditionJ. Douglas Faires, Richard L. Burden 873 solutions Elementary Number Theory7th EditionDavid Burton 776 solutions Book of Proof2nd EditionRichard Hammack 340 solutions A Transition to Advanced Mathematics8th EditionDouglas Smith, Maurice Eggen, Richard St. Andre 642 solutions Other Quizlet setsPAGSULAT - TEKBOK29 terms SenyE3 BA 101- Marketing Strategy (Day 3) FOCUSED34 terms Sayuri_Payne1 apologia biology mod. 1411 terms Kelci_Landes List 661 terms callaw1 What is problem recognition in consumer decision making?Problem recognition is the point at which a potential customer realises they need or want a product or service. It's the first step in the buying process and one of the most important. If your customer doesn't need or want a product or service, you'll have a hard time making a sale.
What is need recognition in consumer decision making process?Need recognition refers to the phenomenon that occurs when a person becomes aware of a disparity between their actual circumstances and those they consider ideal or desirable. Before people can begin looking for a solution, they must first acknowledge that they have a problem, to begin with.
What stage is problem recognition in the decision making process?1. Problem recognition. The first step of the consumer decision-making process is recognizing the need for a service or product.
What are the types of problem recognition in consumer decisions?The following are basic types of problem recognition.. Natural Depletion. A consumer identifies a need to restock something they purchase regularly. ... . End of Life. A product breaks or ages beyond its useful lifespan. ... . Routine Problems. ... . Dissatisfaction. ... . Lifestyle Changes. ... . Goals. ... . Social Information. ... . Marketing Messages.. |