What is any communication or activity designed to win goodwill or prestige for a company or person?

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What is any communication or activity designed to win goodwill or prestige for a company or person?

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What is any communication or activity designed to win goodwill or prestige for a company or person?

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What is any communication or activity designed to win goodwill or prestige for a company or person?

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What is any communication or activity designed to win goodwill or prestige for a company or person?

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What is any communication or activity designed to win goodwill or prestige for a company or person?

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  • Like sales promotion, public relations can be a vital part of the promotional mix. Public relations is any communication or activity designed to win goodwill or prestige for a company or person. This could include publicity, information about a company or product that appears in the news media and is not directly paid for by the company. Publicity can be good or bad. Reports of children overeating fast food, which can lead to obesity, is an example of negative publicity. Public relations includes many other activities, such as lobbying, event planning, acting as a press agent, managing internal communication, and coordinating crisis management for communications.

    Naturally, firms’ public relations departments try to create as much good publicity as possible. They furnish company speakers for business and civic clubs, write speeches for corporate officers, and encourage employees to take active roles in such civic groups as the United Way and the Chamber of Commerce. One of the tools of the public relations department is the press release, a formal announcement of some newsworthy event connected with the company, such as the start of a new program, the introduction of a new product, or the opening of a new plant. Public relations departments may perform any or all of the functions described in Table 12.3.

    The Functions of a Public Relations Department
    Public RelationsFunction Description
    Press relations Placing positive, newsworthy information in the news media to attract attention to a product, a service, or a person associated with the firm or institution
    Product publicity Publicizing specific products or services
    Corporate communications Creating internal and external messages to promote a positive image of the firm or institution
    Public affairs Building and maintaining national or local community relations
    Lobbying Influencing legislators and government officials to promote or defeat legislation and regulation
    Employee and investor relations Maintaining positive relationships with employees, shareholders, and others in the financial community
    Crisis management Responding to unfavorable publicity or a negative event

    Table12.3

    Much of sales promotion and publicity is about creating buzz. Buzz marketing (or viral marketing) is intense word-of-mouth marketing. Word-of-mouth is essentially a linear process with information passing from one individual to another, then to another. A marketer has successfully created a buzz when the interactions are so intense that the information moves in a matrix pattern rather than a linear one and everyone is talking about the topic. Leading-edge firms now feel that they get more bang for their buck using buzz marketing than other forms of promotion.

    CONCEPT CHECK

    1. How does public relations differ from advertising?
    2. Describe several types of publicity.

    Is any communication or activity designed to win goodwill or prestige for a company or person?

    Public relations is any communication or activity designed to win goodwill or prestige for a company or person. This could include publicity, information about a company or product that appears in the news media and is not directly paid for by the company. Publicity can be good or bad.

    Is the attempt by marketers to inform persuade or remind consumer and industrial users to engage in the exchange process?

    Promotion is an attempt by marketers to inform, persuade, or remind consumers and B2B users to influence their opinion or elicit a response. Most firms use some form of promotion.

    What is it called when a company communicates the value of the product through media?

    Summary: Marketing communication (MarCom) refers to the messages/media you deploy to communicate with your market and it has two objectives: building product demand/preference and shortening the sales cycle.

    Which term refers to the careful coordination of all promotional activities to produce a consistent unified message that is customer focused?

    ANSWER: Integrated marketing communications is the careful coordination of all promotional activities to produce a consistent, unified message that is consumer focused.