What do comedy and effective communication in the workplace have in common? It’s all in the delivery—ba-duh-bum. Show
But with more ways than ever to get your messages to the masses—or the individual—figuring out which communication channels will work best can feel overwhelming. Is it ever OK to text your manager? Should you email or direct message your coworker a quick question? And does anyone talk on the phone anymore? Select the best communication channels at work in 3 stepsHow you deliver your message to its intended audience is essential to effective communication in the workplace. Fortunately, after you figure out what you need to say in your message, there are steps you can take to help you decide how to send your message in the most productive way. Step 1: Identify what kind of message you’re sendingStart by asking yourself a series of questions about the information you need to convey so you can zero in on the appropriate communication channels to use.
Step 2: Consider your company’s culture around communicationThe Slack Future of Work Study highlights that trust, tools, and teamwork are essential for employee engagement and productivity. Also, the study found that 80% of workers want to know more about how decisions are made in their organization. So if your team is all about face-to-face communication at work, upholding that belief might mean delivering bad news in person instead of sending out an impersonal email. And if your company prides itself on work/life balance, an after-midnight direct message probably isn’t the best move. Step 3: Pick a delivery method based on your audienceYour organization likely has several communication channels for you to choose from. Here are the most common ones: In person
In-person communication at work allows you to convey the broadest range of emotions, forces the conversation to occur in real time, and generally allows for information to flow both ways. Many offices use weekly meetings to get everyone on the same page at the start of the week. Annual companywide meetings set the tone for the year. And retreats can be a helpful time to connect with your team in a different setting. These in-person engagements can be both formal and informal depending on the objective. One-on-one in-person meetings are better for delivering sensitive information such as compensation packages or constructive criticism about job performance. However, they can also be used for a less formal purpose such as getting to know a new employee better or seeking out an executive for mentorship. Voice and video
We can’t always be in person with the people we need to connect with. When that happens, we often rely on voice and video calls to get our message across. Voice and video calls are also easier to record for when the information being shared will need to be referenced later. For one-on-one calls or calls with smaller groups, it’s easy for employees and workers to ask their questions and provide feedback in the moment. The more people you have on a call or who are tuning into a live video stream, the more challenging it is to foster engagement for two-way communication at work. If no engagement is required at all, a pre-recorded video can be emailed out. Written
Written communication dominates the workplace. It’s fast and easy, can be formal or informal, and doubles as documentation. Dashing off a question by email or sending out an email blast for important information everyone needs to know might be the norm at your company. Texting might be controversial at some businesses, while others have fully embraced it. In general, texting is best used to connect quickly with someone and tends to be more informal. A client might text a contractor to see whether they’re available to hop on a call in an hour versus taking the risk of the email languishing in their inbox. And then there are instant messaging platforms. This delivery method allows you to get your question answered fast and in real time and saves you from having to walk over to a colleague’s desk. It also frees your email inbox from the clutter of single word and single sentence emails. Be a workplace communication channels surferChannel surfing can be a good thing when it comes to communication. People are diverse, so the ways you connect with your colleagues and team members should be diverse too. As long as you keep in mind the kind of message you’re relaying, what your company’s communication culture is like, and who your audience is, you should feel confident in getting your message across. What five factors are important in selecting an appropriate channel to deliver a message?Selecting the Means of Communication: 10 Factors to Considered. Factor # 1. Nature of Message: ... . Factor # 2. Cost: ... . Factor # 3. Record: ... . Factor # 4. Distance: ... . Factor # 5. Scale of Organisation: ... . Factor # 6. Supporting Technology: ... . Factor # 7. Urgency: ... . Factor # 8. Secrecy:. What six factors are important in selecting an appropriate channel to deliver a message what makes one channel richer than another?Exam 1. What are the five most important channels of communication?With the sophistication of common verbal language, the communication focus has shifted to primarily gathering information from a single channel – words, whereas a message in its fullest form is often generated from up to 5 channels; face, body, voice, verbal content and verbal style.
What are the 5 factors of communication?The 6 Key Factors to Successful Communication. Listening.. Verbal Communication.. Nonverbal Communication.. Emotional Awareness.. Written Communication.. Communicating in Difficult Situations.. |