Citation metadataDocument controlsMain contentAbstract : Show The French organizational performance measurement system Tableau de Bord and the Balanced Scorecard framework introduced by Robert Kaplan and David Norton both use a variety of factors to assess performance. The Tableau de Bord has been used in France since the early 1900s, originally as a means to help process engineers gain a better understanding of the relationship between actions and process performance. It later evolved into a management tool for assessing the progress of the business and determining appropriate corrective actions. The Balanced Scorecard was developed out of the realization that organizational performance is too complex to be measured by only one performance indicator. It takes into account four different perspectives, namely, financial, customer, internal processes, and learning and growth. The benefits and implementation of these performance measurement processes are discussed. Get Full Access Gale offers a variety of resources for education, lifelong learning, and academic research. Log in through your library to get access to full content and features! Access through your library Copyright: COPYRIGHT 1997 Institute of Management Accountants Source CitationGale Document Number: GALE|A20231492 The emphasis in the balanced scorecard is on improvement rather than meeting a preset standard. Free True False Residual income is primarily useful because it helps to compare the performance of divisions of different sizes. Free True False All other things the same,if a division's traceable fixed expenses decrease the division's segment margin will increase. Free True False If improvement in a performance measure on a balanced scorecard should lead to improvement in another performance measure,but does not,then management should reexamine its strategy. True False A decentralized organization is one in which decisions are made by top management and then implemented by managers at lower operating levels. True False All other things the same,a decrease in average operating assets will increase return on investment (ROI). True False A company that has a profit can increase its return on investment by: Multiple Choice Which of the following will not result in an increase in return on investment (ROI),assuming other factors remain the same? Multiple Choice Denner Company has two divisions,A and B,that reported the following results for October:  Multiple Choice The concept of economic value added (EVA) is most similar to: Multiple Choice An investment center is any responsibility center in an organization that controls cost and revenues and invested funds. True False A segment of a business responsible for both revenues and expenses would be called: Multiple Choice Return on investment (ROI) is equal to the margin multiplied by: Multiple Choice A balanced scorecard is an integrated set of performance measures that should be designed to support management's strategy throughout the organization. True False Higado Confectionery Corporation has a number of store locations throughout North America.In income statements segmented by store,which of the following would be considered a common fixed cost? Multiple Choice When used in return on investment (ROI) calculations,operating assets include investments in land held for future use and investments in other companies. True False Which of the following performance measures will decrease if there is an increase in the accounts receivable? Multiple Choice Return on investment (ROI) may not be fully controllable by a manager because of committed costs. True False Delmar Corporation is considering the use of residual income as a measure of the performance of its divisions.What major disadvantage of this method should the company consider before deciding to institute it? Multiple Choice The Legal Department of an organization is not considered a responsibility center because it does not generate revenue. True False What is the primary purpose of the balanced scorecard?A balanced scorecard is a strategic management performance metric that helps companies identify and improve their internal operations to help their external outcomes. It measures past performance data and provides organizations with feedback on how to make better decisions in the future.
What is the purpose of the Balanced Scorecard quizlet?What is a Balanced Scorecard? A systematic approach to performance measurement that translates an organization's strategy into clear objectives, measures, and targets.
What is balanced in the balanced scorecard approach quizlet?balanced scorecard. incorporates financial and nonfinancial measures in an integrated system that links performance measurement and a company's strategic goals.
Which are characteristics of a balanced scorecard quizlet?The Balanced Scorecard consists of four perspectives:. financial perspective.. internal perspective.. customer perspective and.. innovation perspective (learning and developing). |
The emphasis in the balanced scorecard is on improvement rather than meeting a preset standard.
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