Presentation on theme: "6 Chapter Training Evaluation."— Presentation transcript: 1 6 Chapter Training Evaluation Show
2 Objectives After reading this chapter, you should be able to: 3 Objectives (continued) 4 Introduction
Walgreen Company wanted to determine if the time, money, and effort devoted to training technicians actually made a difference. It was interested in assessing the effectiveness of the training program. 5 Introduction (continued) 6 Reasons for Evaluating Training 7 Reasons for Evaluating Training (continued) 8 Training evaluation involves: 9 Why Should A Training Program Be Evaluated? 10 Why Should A Training Program Be Evaluated? (continued) 11 The Evaluation
Process
12 Training Outcomes: Kirkpatrick’s Four-Level Framework of Evaluation Criteria 13 Outcomes Used in Evaluating
Training Programs: 14 Outcomes Used in Evaluating Training Programs:
(continued)
15 Outcomes Used in Evaluating Training Programs: (continued) 16 Outcomes Used in Evaluating Training Programs: (continued) 17 How do you know if your outcomes are good? 18 Good Outcomes: Relevance 19 Criterion deficiency, relevance, and
contamination: 20 Good Outcomes
(continued)
21 Evaluation Designs: Threats to Validity 22 Threats to Validity Threats To Internal Validity 23 Methods to Control for Threats to Validity 24 Types of Evaluation Designs 25 Factors That Influence the Type of Evaluation Design 26 Importance of Training Cost Information 27
To calculate return on investment (ROI), follow these steps:
28 To calculate return on investment (ROI), follow these steps: (continued) 29
Example of Return on Investment Are used to determine the degree to which trainees are familiar with principles facts techniques procedures emphasized in the training program?Reactions: Trainee satisfaction
are used to determine the degree to which trainees are familiar with principles, facts, techniques, procedures, or processes emphasized in the training program.
Which refers to the degree to which outcomes can be measured consistently over time?Reliability The degree to which outcomes can be measured consistently over time.
Which of the following is used to determine the extent to which trainees have changed as a result of participating in the training program?Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.
What training evaluation outcome refers to trainees perceptions of the facilities trainers and content in the training program?trainees' perceptions of the program, including the facilities, trainers, and content (Reaction outcomes are often referred to as a measure of "creature comfort."
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