Organizational design requires a manager to?
change or develop the structure of an organization.
All of the following are part of the process of organizational design
determining the level at which decisions are made,
determining rules for employee behavior,
determining the level at which decisions are made --- THEY DO NOT determine goals for the organization
Early users of works specialization in the early 20th century found that the process ultimately resulted in
bored workers with low morale.
The most accurate description of human resource management is concerned with ____, ____, ___ and ______ employees?
obtaining, training, motivating and keeping, (Recruiting)
The most important environmental factor in the human resource process is
The ______________ prohibits discrimination based on race color religion national origin or sex.
Title VII (7) of the Civil Rights Act
What is the main advantage of team within an organization?
Increased organizational performance
What are cross-functional teams?
Groups consisting of people from different functional areas of the company.
What is norming in the stage of group development?
When the team moves past their previous quarrels and begins to recognize and value their teammates’ strengths.
What does organizational behavior depend on?
Behavioral and social science, most importantly from psychology.
A manager would most likely be interested in employees’ attitudes about which of the following?
What is cognitive dissonance?
The factors that can mitigate the discomfort caused by
A powerful tool in the hands of a manager for inducing his subordinates to act in the desired manner by satisfying their needs and desires.
What was Maslow’s argument?
That each person has a hierarchy of needs that must be satisfied, ranging from basic physiological requirements to love, esteem, and finally self-actualization.
According to Herzberg, what controls satisfaction and motivation?
intrinsic factors , Herzberg found that the lack of hygiene or extrinsic factors such as salary and benefits contributed to job dissatisfaction and the presence of motivator or intrinsic factors such as positive work relationships and recognition contributed to job satisfaction.
Early leadership trait research looked to find characteristics that might-----?
Early leadership trait research looked to find characteristics that might differentiate leaders from nonleaders.
If a trait theory of leadership were true, then all leaders would posses-----?
What are 8 traits associated with leadership?
1. Drive
2. Desire to Lead
3. Honesty and Integrity
4. Self-Confidence
5. Intelligence
6. Job-Relevant Knowledge
7. Extraversion
8. Proneness to Guilt
Four conditions influence the content of an encoded message? What are they? Skills, attitude, knowledge…
Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and social-cultural system of the sender.
The final link in the communicative process is-----?
The difference between male and female styles of communication-----?
can create a barrier to communication
A major part of the controlling function of management is to?
Correct performance problems
Controlling is the ------ in the management process?
The first step in the control process is to----
The first step in the controlling process is to establish clear performance standards. The remaining three steps in the controlling process are to compare results against plans and standards, to compare results and deviations to appropriate employees, and to take corrective action when needed and providing positive feedback.
Management by walking around , a form of managing people. Management by walking around provides a direction and guidance to work process for an organization. It helps to know each process of production and helps to know the issues those obstacles or hinders the production process. It makes work easier and increases efficiency.
Organizational Behavior, 15e (Robbins/Judge)
Chapter 3 Attitudes and Job Satisfaction
1) ________ refers to evaluative statements or judgments concerning objects, people, or events.
A) Attitude
B) Behavior
C) Appearance
D) Demeanor
E) Performance
Answer: A
Explanation: A) Attitudes are evaluative statements, either favorable or unfavorable, about objects,
people, or events. They reflect how one feels about something.
Page Ref: 70
LO: 1
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
2) The statement, "A person who eats meat and then fights for animal rights demonstrates double
standards" is an evaluative statement. Such an opinion constitutes the ________ component of an
attitude.
A) cognitive
B) affective
C) reflective
D) behavioral
E) reactive
Answer: A
Explanation: A) The cognitive component of an attitude is a description of, or belief in the way things
are, which is exemplified in the statement, "A person who eats meat and then fights for animal rights
demonstrates double standards."
Page Ref: 70
LO: 1
Difficulty: Moderate
Quest. Category: Concept
Learning Outcome: Describe the factors that influence the formation of individual attitudes and values
3) Which of the following statements represents the cognitive component of attitude?
A) I have decided to inform my supervisor that I will be quitting my job.
B) I intend to work during the weekend to meet the month's deadline.
C) I feel upset about having to work during Christmas.
D) It is disappointing to know that I did not get a good evaluation.
E) This job is not giving me an opportunity to explore my skills.
Answer: E
Explanation: E) The cognitive component of an attitude is a description of, or belief in the way things
are, which is exemplified in the statement, "This job is not giving me an opportunity to explore my
skills."
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